Polaris Quad endeavour to make a quick and efficient delivery service of all goods ordered via our online store. We always aim to deliver the goods to you in pristine condition.

For Scotland, Ireland and the Islands please email us with your location and post code as these areas do incur an additional postal charge. If you do make a purchase from one of these areas, the additional shipping cost can be paid later. We will confirm how much this will be, by contacting you once you have placed your order. You must sign for your goods as “unchecked” at the time of delivery. Damage claims will not be accepted if this is not done, as without that wording the carriers will not accept any liability whatsoever. Any shortages or breakages must be reported within 24 hours of receiving the goods by emaling us at sales@polarisquad.co.uk

For your security we will only deliver the purchased items to the cardholder address , we request that the customer be present to sign on receiving the goods. Once the products have been delivered the customer will then be responsible for them.

Delivery Details & Charges

• We aim to deliver all items within 3 working days (please note this does not include weekends), provided they are in stock. Please note deliveries to Scottish Highlands and other areas can take a bit longer. We work with our couriers to provide you with accurate delivery information.

• We do not contact our customers to arrange delivery, if you do have some special details that you need to pass onto us please make us aware of these at the time of completing your checkout. We will only contact you in the case of your products not being readily available, at this time we will contact you to arrange an alternative delivery date or your option to cancel the order

• Polaris Quad offers Free Delivery on most orders placed exceeding £35.00 (including VAT), there are some exceptions, to mainland UK only (This does not include The Highlands, Ireland and the Islands).

• Any orders with a value under £35.00 (inc. VAT) will be subject to a delivery charge of £3.95 (inc. VAT), extra costs will apply for The Highlands, Ireland and the Islands. Please contact us with your Post Code so that we can confirm shipping costs.

Large Machine Deliveries (Quads, and so on)

Free Delivery on large machines within a 40 miles radius of our Postcode which is CW12 4XJ. Delivery anywhere else in the UK Mainland will incur delivery costs, please contact us with your PostCode.
On Machines to The Highlands, Ireland and the Islands. Please contact us with your PostCode so that we can confirm shipping costs.

Returns and Re-Stocking Charges.

If the item is not faulty or you decide to cancel the order for any other reason. You the consumer (purchaser of the goods) are responsible for the costs of returning an item to us. In some instances where one of our suppliers has directly shipped the item to you, if they charge a re-stocking fee for taking back the item, this will be passed onto the consumer (purchaser of the goods). Refunds will then be provided within a week, once the item has been returned in it’s original packaging.