Careers
Congleton Garden Machinery Ltd.
www.mowersplus.co.uk
Sales Assistant
Description:
The Sales Assistant will play a key role in improving the efficiency and accuracy of the stock control of spares and machinery as well as supporting in store parts sales and customer service.
Accountabilities/Responsibilities:
Customer Service and Sales
• To ensure high levels of customer service for all parts sales. Answering in store queries face to face with customers promptly and efficiently providing the customer with appropriate end to end advice and maximising sales opportunities, as well as offering the same level of service to phone and email enquiries.
• Customer deliveries (using business vehicles) as and when required, including customer handover of new machines, and service machines.
• Ability to be productive at site visits and to recognise sales opportunities and create new business.
• Increase sales through creative ideas and delivering/ implementing solutions both in store and through the website
• Take responsibility of seeing the customer order through. This will be taking the order and chasing up where necessary, through to allocating and contacting the customer.
Stock Control
• To maintain accurate and up to date stock control records of spares and machines (currently on a manual system)
• To conduct regular stock audits to ensure correct stock levels are maintained.
• To ensure parts stock is adjusted to any price changes and tidiness of parts department is kept to the highest standards.
Warranty
• To ensure all warranties are completed in a timely manner and to maximize profit opportunity.
• To ensure machine is authorised for warranty .
Job Card Control and Workshop
• To ensure workshop jobs are entered onto the system.
• To check job cards are all complete for warranty claims and collect serial numbers
• Take responsibility of seeing the workshop order through. This will be taking the order and chasing up where necessary, through to allocating.
Minimum Requirements – Education, Skills, Capabilities and Experience
Essential:
Full clean driving license with B and E qualified (Able to tow a trailer over 750kg)
Computer literate: Microsoft applications
• Excel
• Word
• PowerPoint
• Access
• Internet and email
Must be able to work well as part of a team but also comfortable with autonomy and able to work on own initiative.
Flexible and adaptable to cover any other duties as reasonably required by the business.
Desirable:
Previous experience of managing / using manual and /or computer based stock control systems and experience in the parts industry.
Pro-active and creative – identifies and acts on opportunities
Driven and self motivated – holds self accountable for the delivery and achievement of results
Demonstrates a genuine commitment to the business and willing to go the “extra mile”
The activities and responsibilities in this job will offer job satisfaction for those individuals who like a varied and busy working environment, with a small, friendly team in a customer orientated, rapidly expanding local business where there is opportunity to do more than a 9 to 5 job and really be able to add your ideas and make a difference in order to grow with the business.
To apply for this position, please contact Andrew on 01260 278332 or email andrew@mowersplus.co.uk
